Complaints Policy

Thank you for visiting All Purpose Loans. A couple of important things for you to know. All Purpose Loans is a trading style of Mycasa LLC. Mycasa LLC is registered in United States of America. The principal place of business is 24 Broadkill Rd #479, Milton, Delaware 19968 1008 USA. All Purpose Loans is a registered trading name of Mycasa LLC which is an Appointed Representative of Everything Financial Limited. We are entered on the Financial Services Register under reference number 812876. Everything Financial Limited is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register under reference number 742815. Mycasa LLC is registered with the Information Commissioner, License No. ZA434846

We strive to offer the best service possible to our customers, unfortunately in some circumstances we may fall short of the high standards you should expect. We absolutely want to know if you have a concern, comment or complaint about the service we offer. Complaints help us to improve and become better at what we do.

If you are unhappy with any element of the service, please contact our principal, Everything Financial Limited, whose complaints process is detailed below.

  1. Everything Financial Ltd,
    Riverside, Mountbatten Way
    Congleton
    CW12 1DY
  2. Email : Please email customerservices@everythingfinancial.co.uk
  3. Telephone : Call us on 0330 0886740 - calls to this number cost no more than calls to 01 and 02 numbers

If you are sending a written complaint, please supply your details, a description of your complaint and how you think it can be resolved, and any other relevant information.

How long will it take?

Your complaint will be acknowledged promptly in writing and we will do our best to resolve your complaint as quickly as possible.

Sometimes it may take longer to fully investigate and if a complaint is particularly complex, it may take longer to resolve. We will always try our best to respond to your complaint as quickly as possible and we’ll send you our final response no later than 8 weeks from when you first complained. If we can’t complete our investigation in this time, we’ll contact you to explain the delay and give you an indication of when to expect our response. If you’re unhappy with the progress of your complaint or not happy with our final response, at this point, you can refer it to the Financial Ombudsman Service.

The Financial Ombudsman Service will only deal with your complaint if you have given us the opportunity to put matters right, so please contact us first and we will do all we can to help you.

Financial Ombudsman Service (FOS)

If you want the FOS to consider your complaint, you must send your complaint to them within 6 months of the date of the final response. Their contact details are:

  1. The Financial Ombudsman Service
    Exchange Tower
    London
    E14 9SR
  2. Telephone :
    0300 1239 123 calls to this number cost no more than calls to 01 and 02 numbers
    0800 0234 567 calls to this number are now free on mobile phones and landlines
  3. Email : Please email complaint.info@financial-ombudsman.org.uk

Information regarding the service can be found on the Financial Ombudsman website: https://www.financial-ombudsman.org.uk/publications/consumer-leaflet.html

European Online Dispute Resolution Platform

In relation to your complaint you can also request a review from the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN


This Customer Complaints Policy v2.0 shall be deemed effective as of 05/08/2019. No part of this Policy shall have retroactive effect and shall thus apply only to matters occurring on or after this date.