Complaints Policy

Thank you for visiting All Purpose Loans, here are a couple of important things for you to know.

All Purpose Loans is a trading style of Mycasa LLC. Mycasa LLC is registered in United States of America. The principal place of business is 24 Broadkill Rd #479, Milton, Delaware 19968 1008 USA. All Purpose Loans is a registered trading name of Mycasa LLC which is an Appointed Representative of Everything Financial Technologies Limited. Everything Financial Technologies Limited is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register under reference number 964790.

In respect of any complaint that you choose to make, it will be responded to by Everything Financial Technologies Limited.

We're committed to providing a good service. If you're unhappy with our service, or with how we've used your personal data, please let us know. We'll look into your complaint fairly, respond as quickly as we can, and use what we learn to improve our service.

You can contact us using the details below:

1. In writing: Everything Financial
   Future Space
   UWE North Gate
   Filton Road, Bristol
   BS34 8RB
2. Email : customerservices@everythingfinancial.co.uk
3. Telephone : 0333 1555 1070 - note calls to this number cost no more than calls to 01 and 02 numbers

If you are sending us a written complaint, please supply your details, a description of your complaint and how you think we can resolve it, and any other relevant information.

How long will it take?

Your complaint will be acknowledged promptly, and we will do all we can to resolve your complaint quickly. If we are able to resolve your complaint within three working days after receipt, to your satisfaction, we will send you a short letter/email called a summary resolution communication confirming this. This letter/email will be sent out no later than two business days after resolution.

Where complaints may take longer to fully investigate or if we need to look into the matter in more detail, we’ll send you an acknowledgement usually by email within five working days.

We will always try our best to respond to your complaint as quickly as possible and we’ll send you our final response no later than eight weeks from when you first complained however in most cases you will receive a final response within four weeks of us receiving your complaint.

If we cannot complete our investigation within eight weeks, we will contact you to explain the delay and give you an indication of when to expect our response.

Service complaint - If you’re unhappy with the progress of your complaint or our final response, at this point, you can refer it to the Financial Ombudsman Service.

The Financial Ombudsman Service will only deal with your complaint if you have given us the opportunity to put matters right, so please contact us first and we will do all we can to help you.

Financial Ombudsman Service (FOS)

If you want the FOS to consider your complaint, you must send your complaint to them within 6 months of the date of our final response. Their contact details are:

1. The Financial Ombudsman Service
   Exchange Tower
   London
   E14 9SR
2. Telephone :
   0300 1239 123 calls to this number cost no more than calls to 01 and 02 numbers
   0800 0234 567 calls to this number are now free on mobile phones and landlines
3. Email complaint.info@financial-ombudsman.org.uk

Information regarding the service can be found on the Financial Ombudsman website: https://www.financial-ombudsman.org.uk/publications/consumer-leaflet.html

Data Protection Complaint - If you’re unhappy with the progress of your complaint or our final response, you can complain to the Information Commissioner’s Office (ICO):

1. The ICO's address:
   Information Commissioner's Office
   Wycliffe HouseWater Lane
   Wilmslow
   Cheshire
   SK9 5AF
   Helpline number: 0303 123 1113
   ICO Website: https://www.ico.org.uk

This Customer Complaints Policy v9.0 effective as of 16/06/2026.